Shipping policy
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy applies to any order you place with us.
1. WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases, a third-party supplier may manage our inventory and be responsible for shipping your products.
We offer free 5-day shipping on all orders.
2. PROCESSING TIME
Orders are processed within 2 business days, excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be cancelled. If you have questions about cancelling an order, please contact us.
4. RETURNS
Returns are accepted within 30 days from the original purchase date. Items must be returned unused and in their original condition.
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund.
Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item’s status.
6. DAMAGED ORDERS
Vertex Commerce LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier.
If your product arrives damaged, please contact us so we may assist you in filing a claim with the shipping provider.
7. SHIPPING RESTRICTIONS
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Orders cannot be shipped to PO boxes.
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The TSA (Transportation Security Administration) restricts certain items from being shipped via air transportation within the U.S. As such, any unauthorized items for air shipment may require a different shipping method.
8. CONTACT
For questions about this shipping policy, contact:
Vertex Commerce LLC
📍 Address: 5900 Balcones Drive #26963, Austin, TX 78731, USA
📞 Phone: +1 (512) 355-5991
📧 Email: info@vertexcommercellc.com